Terms & Conditions
Terms & Conditions
1. Legal information
a. This website is owned and operated by HighEnd Glasses Ltd. Incorporated in England.
Jo-oh Glasses is a trade mark of HighEnd Glasses Ltd. London
HighEnd Glasses Ltd.
The Generator Business Centre,
95 Miles Road, Mitcham, London CR3 4FH, UK
Company's House Number: 07642242
VAT Number: 114 5464 33
a. You confirm having received from HighEnd Glasses Ltd. all necessary information on the website www.jo-oh.co.uk
b. You have the option to save and print these Terms and Conditions by using the standard functions of your browser or computer.
c. You may only order products through this website your own personal use, and by ordering any products you confirm that this is the case.
d. We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or enforceable, the remainder of these terms and conditions shall continue to have full force and effect.
e. Information about the products available on this website, and the ordering process, is only available in English.
f. You confirm that you are fully able to legally commit to these Terms and Conditions.
3. Unavailability of the website
a. HighEnd Glasses Ltd. reserves the right to temporarily or permanently shut down the website without notice or liability.
b. HighEnd Glasses Ltd. is not responsible for damages of any nature that may result from these changes and/or from the temporary unavailability or indeed permanent shutdown of all or part of the website.
4. Ordering products and our acceptance of your order
a. You can use this website to place orders for the products shown. Orders may also be placed by telephoning HighEnd Glasses Ltd. at +44 203 384 8279.
b. When you place an order with us, we need to obtain various details from you so that we can process your order. You must ensure that the details which you provide each time you place an order are correct and complete.
c. Once you have placed an order to purchase a product, you will receive an email acknowledging your order and the status of your order. It should usually arrive within a few minutes. This acknowledgement of your order does not indicate that we have accepted your order and it does not create an enforceable contract.
d. Your order is an offer to purchase any or all of the products from us on, and subject to, these Terms and Conditions. If we accept your order, and so conclude a contract with you, that will happen if and when we dispatch the ordered products to you. Your payment card will be debited when your order will have been accepted.
e. We may decline to accept your order for any of the following reasons:
• Your failure to fulfil any of the criteria set out in the Terms and Conditions.
• The products you ordered being out of stock.
• Our inability to obtain authorization for your payment.
• If your chosen delivery address is in a “remote locations” and therefore the shipment of your product is subject to additional surcharges by our currier (currently £15 per shipment). We currently use DHL as a currier. DHL estimates that less 2% of the places where they deliver packages are “remote locations”. You can check whether your delivery address is a remote location following this link: http://raslist.dhl.com/jsp/first_main.jsp. More information at: http://www.dhl.co.uk/en/express/shipping/shipping_advice/additional_surcharges.html.
• If your delivery address is in a “remote location” we will contact you to offer you the choice of paying the additional shipping costs or cancelling your order getting you a full refund of any amount that you have already paid. We reserve the right to decline your order if we do not receive payment to cover the surcharges.
a. We will deliver the products by leaving them at the delivery address specified by you when you place your order. This may vary from your payment card address.
b. Please read our shipping information. Delivery is normally made within a few days. In any case, we will use reasonable endeavours to deliver the products within 10-14 working days, but delivery within this or any other time is not guaranteed and we do not accept any liability for deliveries made after this time. However, you may cancel your order if we have not delivered the products within 30 days.
c. You will become the owner of the products when they are delivered provided we have received full payment for them.
8. Return of products
Please see our returns policy.
9. Price Information
a. Although we try to ensure all our prices displayed on our website are accurate, errors may sometime occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect to the incorrectly price item as cancelled.
b. HighEnd Glasses Ltd. is based in the United Kingdom. All sales from this website are destined to countries outside of the European Union area, and therefore sales will not be subject to VAT.
d. Prices shown on the website and on the order confirmation are exclusive of any tax or custom.
c. You are responsible to pay for any tax or custom with relation to your order in the country where the goods are received. HighEnd Glasses Ltd. Will not be responsible or liable for any tax in connection with your purchases.
d. The total charges payable by you, including all delivery charges, which will be stated separately, will be those shown immediately before you submit your order by clicking the 'place order' button.
a. You can pay by credit card, Visa, MasterCard, American Express, and Discover.
b. Payments will be process using third party platforms. We therefore will not hold your payment details.
11. Your right to cancel your order
a. Under the Consumer Protection (Distance Selling) Regulations 2000, you have a statutory right to cancel your order. If you wish to exercise this right, you must write to us within 7 working days; this period starts on the day after the products are delivered. For details of how you may write to us, see returns. Please give full details of the order, including any order number we have given you for it.
b. If you cancel your order in accordance with clause 11.a, we will refund all of the charges you have paid in connection with the order within 30 days, except that we may deduct a sum equal to any direct costs we incur in recovering the products if you do not return them to us at your own expense.
c. If you cancel your order in accordance with clause 11.a, and/or opt to NOT refuse your order upon delivery, you have a legal duty to keep the products you have received, to take reasonable care of them, and to make them available to us. You will be treated as having been under this duty from the time you received the products.
12. Liability and Indemnity
a. So far as a product's optical performance is concerned, a product is of satisfactory quality and reasonably fit for its purpose if it is undamaged and it complies with its description on this website.
b. We have no liability for any indirect or consequential loss or damage.
c. We have no liability to you for any loss or damage suffered by anyone other than you.
d. We have no liability for any loss or damage arising in respect of any event or activity which you are unable to attend, undertake or participate in as a consequence of a product: (i) not meeting its description, (ii) being defective (i.e. it is not of satisfactory quality or reasonably fit for its purpose), or (iii) being delivered late.
e. We have no liability for any disappointment or loss of enjoyment.
f. We have no liability for any loss of income, profit or anticipated savings.
g. We have no liability for any damage to goodwill or reputation.
h. Our liability in respect of late delivery or non-delivery of a product is limited to a refund of all the charges (including delivery charges and taxes) you have paid us for the product and your direct and reasonable expenses (if any) in communicating with us and returning the product to us.
i. Our total liability to you for any loss or damage resulting from a product not meeting its description or being defective (i.e. it is not of satisfactory quality or reasonably fit for its purpose), is limited to the charges (including delivery charges and taxes) you have paid us for the product and your direct and reasonable expenses (if any) in communicating with us and returning the product to us.
j. The exclusions and restrictions of our liability set out in this clause 12 cover our liability on any legal basis for all loss, damage, costs and expenses of any kind whatsoever (even if they arise in the ordinary course of things as a result of our acts or omissions) however they arise, even if that is as a result of our negligence or any other negligence for which we are liable.
k. As special exceptions, any liability we may have in respect of any of the following is not restricted by anything in this clause 12: (i) any personal injury resulting from negligence, whether or not it results in death; (ii) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (iii) any liability under Part 1 of the Consumer Protection Act 1987; (iv) any liability under the Data Protection Act 1998; (v) any liability for fraud or fraudulent misrepresentation.
a. When you place orders online, we collect certain personal information from you (e.g. name, address, or email address). HighEnd Glasses Ltd. is the data controller for this information, and we will use that information:
• In connection with the processing and fulfilment of your order - this may involve us disclosing the information to third parties we have appointed to help us with this (eg payment, curriers, customer review site).
• If you chose so, to inform you of special offers and any other services provided by HighEnd Glasses Ltd.
b. We will process your personal information in accordance with the Data Protection Act of 1998.
c. We will not receive your bank or payment card details: these will be transmitted direct from you to the third party payment platform so that it can process your payment. They will be the data controllers for that personal information, and it alone is responsible for its processing of that information. We do not have liability for its acts or omissions.
e. We will not transfer your data or third party data for uses other than to fulfil your orders or allow for independ customer reviews.
f. We will take all reasonable measures as required under the UK Data Protection Act 1998 to ensure that your data and third party data is retained by us in a secure manner and protected from unauthorised use or disclosure. If we share any such data with third parties in accordance with this Policy, we will take all reasonable measures to ensure that such third parties also take appropriate security measures in relation to it.
h. You have the right to see your data. You may ask us to make any necessary changes to ensure that your data is accurate and kept up-to-date. If you wish to check the details you have submitted to us, you may do so by contacting us. We are entitled by law to charge you a fee, to meet our costs in providing you with details of your data. However our view is that you should not have to pay to see your own personal data. All reasonable requests for personal details will be therefore dealt for free of charge.
14. Intellectual Property Rights
a. This website, and each element (including the domain name, brands, logos, signs, drawings, illustrations, photographs, text, graphics and other files) and their presentation are protected by intellectual property rights which either belong to HighEnd Glasses Ltd. or their use by HighEnd Glasses Ltd. has been authorized.
b. No element of the website may be copied, reproduced, modified, republished, loaded, altered, transmitted or distributed in any way whatsoever, via any medium whatsoever, in part or in whole, without the prior written permission of HighEnd Glasses Ltd. except for strictly personal, private and non-commercial use, without modification of the elements present on the website.
c. Product and company names and logos on this website may be the trademarks or registered trademarks of their respective owners.
d. The Jo-oh Glasses logo and name are a trade mark of Highend Glasses Ltd.
15. Governing Law
a. These terms are governed by, and are to be construed in accordance with, the laws of England and Wales.
b. Any disputes (whether of a contractual or other nature) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Cookies policy
Cookies are small text files which are stored on your computer by your browser when you visit web pages. This data is then sent back to the same website by the browser. Cookies enable websites to remember things that an internet browser has done in the past – this includes clicking particular buttons, log in details, or having read pages on that site previously.
Typically, a cookie contains information such as the domain from which the cookie has come from, and a value which is usually a random unique number as an identifier and the lifetime (expiry) of the cookie.
Cookies are necessary to complete your purchases in the Jo-oh websites. They are used to identify items in your shopping bag. Like most online merchants, we also used Google Analytics to help us improve your future experience of the site. This allow us to see which pages on or site are the most popular, which allowe us to udernstand better your visist expereince and make improvements.
The Majority of internet browsers will provide an option to disallow cookies. You can usually find out how to do this in the help menu of your browser.
Cookies can also be deleted by using your internet browser – however make sure to disallow cookies first, otherwise they will be reapplied the next time you visit a website